 |
UPT. PERPUSTAKAAN
Universitas Esa Unggul
Kampus Emas UEU - Jakarta Barat
|
|
Phone |
: |
021-5674223, ext 282 |
|
Fax |
: |
|
|
E-mail |
: |
[email protected] |
|
Website |
: |
http://library.esaunggul.ac.id
|
Support (Customer Service) :
|
|
[email protected] |
|
|
Welcome..guys!
|
Have a problem with your access?
Please, contact our technical support below:
|
LIVE SUPPORT
 Astrid Chrisafi
|
! ATTENTION !
To facilitate the activation process, please fill out the member application form correctly and completely
Registration activation of our members will process up to max 24 hours (confirm by email). Please wait patiently
Still Confuse?
Please read our User Guide
|
|
UEU » Undergraduate Theses » Manajemen
Posted by [email protected] at 30/03/2021 16:25:54 • 1221 Views
PENGARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI NILAI PELANGGAN PADA APLIKASI E-HEALTH HALODOCCreated by :
DEVI CINDI CLARITA PUTRI ( 20160101128 )
| Subject: | KUALITAS PELAYANAN
LOYALITAS
PELANGGAN | | Alt. Subject : | QUALITY OF SERVICE
LOYALTY
CUSTOMER | | Keyword: | Kualitas Pelayanan
Nilai Pelanggan
dan Loyalitas Pelanggan |
Description:
Penelitian ini bertujuan untuk mengetahui pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan melalui Nilai Pelanggan pada Aplikasi E-Health Halodoc. Variabel independen terdiri atas Kualitas Pelayanan, variabel dependen terdiri atas Loyalitas Pelanggan dan variabel intervening terdiri atas Nilai Pelanggan. Penelitian ini dilakukan pada pengguna Aplikasi Halodoc. Sampel yang digunakan 135 responden, dengan teknik pengambilan sampel yaitu Purposive Sampling. Metode analisis yang digunakan dalam penelitian ini alias Analisis Jalur (Path Analysis). Hasil penelitian menunjukkan bahwa Kualitas Pelayanan berpengaruh secara positif dan signifikan terhadap Nilai Pelanggan, Kualitas Pelayanan berpengaruh secara positif dan signifikan terhadap Loyalitas Pelanggan. Nilai Pelanggan tidak memiliki pengaruh terhadap Loyalitas Pelanggan. Sehinggan Nilai Pelanggan tidak bisa dikatakan sebagai variabel intervening untuk pengaruh Kualitas Pelayanan terhadap Loyalitas Pelanggan melalui Nilai Pelanggan pada Aplikasi E-Health Halodoc.
| Contributor | : |
- Dr. Eka Bertuah, S.E.,M.M
| | Date Create | : | 30/03/2021 | | Type | : | Text | | Format | : | PDF | | Language | : | Indonesian | | Identifier | : | UEU-Undergraduate-20160101128 | | Collection ID | : | 20160101128 |
Source :
Undergraduate Theses of Economic Departement
Relation Collection:
Fakultas Ekonomi dan Bisnis
Coverage :
Civitas Akademika Universitas Esa Unggul
Rights :
@2021 Perpustakaan Universitas Esa Unggul
Publication URL :
https://digilib.esaunggul.ac.id/pengaruh-kualitas-pelayanan-terhadap-loyalitas-pelanggan-melalui-nilai-pelanggan-pada-aplikasi-ehealth-halodoc-19566.html
[ Free Download - Free for All ]
 UEU-Undergraduate-19566-COVER.Image.Marked.pdf - 308 KB- UEU-Undergraduate-19566-HALAMAN PENGESAHAN.Image.Marked.pdf - 2895 KB
- UEU-Undergraduate-19566-HALAMAN PERSETUJUAN.Image.Marked.pdf - 2715 KB
- UEU-Undergraduate-19566-HALAMAN PERSETUJUAN PUBLIKASI.Image.Marked.pdf - 416 KB
- UEU-Undergraduate-19566-ABSTRAK.Image.Marked.pdf - 297 KB
- UEU-Undergraduate-19566-UCAPAN TERIMAKASIH.Image.Marked.pdf - 380 KB
- UEU-Undergraduate-19566-DAFTAR ISI.Image.Marked.pdf - 601 KB
- UEU-Undergraduate-19566-DAFTAR REFERENSI.Image.Marked.pdf - 233 KB
- UEU-Undergraduate-19566-LAMPIRAN.Image.Marked.pdf - 1740 KB
- UEU-Undergraduate-19566-BAB1.Image.Marked.pdf - 1465 KB
[ FullText Content - Please, register first ]
1. UEU-Undergraduate-19566-BAB2.Image.Marked.pdf - 757 KB
2. UEU-Undergraduate-19566-BAB3.Image.Marked.pdf - 715 KB
3. UEU-Undergraduate-19566-BAB4.Image.Marked.pdf - 1104 KB
4. UEU-Undergraduate-19566-BAB5.Image.Marked.pdf - 302 KB
5. UEU-Undergraduate-19566-BAB6.Image.Marked.pdf - 394 KB
 10 Similar Document...
No similar subject found !
10 Related Document...
|
POLLINGBagaimana pendapat Anda tentang repository kami ?
    
 Visitors Today : 4
 Total Visitor : 1970155
Hits Today : 77302
Total Hits : 159500710
 Visitors Online: 1
Calculated since
16 May 2012
You are connected from 172.17.121.29
using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; [email protected])
|
